At ASML, the customer always comes first. With more than 5,000 customer support employees, including service engineers and applications specialists, we work round-the-clock to make sure our systems in our customers’ fabs are running smoothly.

Next-day parts delivery

Thanks to our streamlined logistics process, we are able to fulfill more than 99% of all parts requests within 24 hours. Across our global inventory, we minimize unexpected downtime by ensuring that spare parts are stored close to customer systems.

Accelerate your fab performance

We offer tailor-made solutions to continuously improve our customers’ installed base performance in a rapidly changing environment. Our applications specialists work together with our customers to gather information and use it to optimize products according to the customers’ production requirements.

To supply these solutions, we rely on our vast database of best practices and performance benchmark studies, as well as our performance monitoring software that can identify potential productivity deficiencies in the customer fab. The information doesn’t just get lost in a void: We organize on-site knowledge transfer sessions to keep your engineering staff up to date with the latest yield enhancing methodologies and techniques.

Partners in innovation

Our goal is to work not just for also but with our customers, partnering with them to ensure success in terms of performance and process. Our customer support organization is the voice of the customer back into ASML. Customer support shapes and drives both in-field operations as well as alignment and collaboration with customers, so that we can develop products that meet their needs.

Relocations and de-installation support

When a customer needs to relocate a machine, we make sure the process is a smooth one, eliminating inefficiencies and reducing cycle time. We use an easily implementable project approach that includes planning, materials, and engineering support, performed by qualified and skilled install engineers and using ASML standard sequences and procedures. Rental of required tooling and materials is included, without refurbishment or stocking costs. Within the same project, we can also refurbish or upgrade customer systems, and we always guarantee system performance.