24,000 people, one goal
Teamwork makes the machines work
Every day, our colleagues in R&D, manufacturing, customer support, and corporate functions take on the exciting challenge of building and maintaining the most advanced lithography systems in the world.
Research & Development
Without R&D, ASML wouldn’t exist. Our founders’ goal when they started the company in 1984 was to build a fast and accurate chip-making machine that could compete in the growing semiconductor industry – something that could never be achieved without a relentless focus on R&D, guided by the voice of our customers. ASML continues to invest heavily in R&D, even during times of recession. In 2018, we spent €1.5 billion on R&D, nearly 14% of our net sales.
In our Research department, ideas are explored and then passed on to Development & Engineering for designing and integration into our products and services. In Research, our strategy is to identify and pursue potential technology solutions based on risk and reward. These solutions may fill gaps in our current roadmap, or they might be avenues for new business development.
The pace of change in the semiconductor industry makes for a challenging environment in our Development & Engineering (D&E) department. Our D&E engineers drive our machines forward by creating new components or subsystems, integrating them into the functional system, testing and evaluating prototypes, or developing new roadmaps to help move the industry forward.
In D&E, we work on a multitude of advanced optical and mechatronic modules, along with application software and operating systems. D&E innovates with a strong focus on time-to-market, often starting new system development before the previous generation has even reached the customer. Teams in D&E have extensive contact with leading research institutes, keeping up to date with the latest developments in their respective fields. They also work closely with colleagues in Customer Support to make sure their designs are service-friendly.
Want to be part of our research and development team? See the available jobs.
It’s one thing to design a product – it’s another to build and mass produce it. Our Manufacturing and Planning (M&P) department assembles, builds and delivers all our systems from the prototype stage onwards. It also supports the installation of completed systems at customer sites.
But each new generation of systems brings new manufacturing challenges, so sometimes Manufacturing’s job of putting it all together includes taking the machine apart and rethinking it. Our colleagues in M&P need a thorough understanding of the parts that make up a system and the ability to identify potential bottlenecks.
Our factories are located all over the world, with our main TWINSCAN and EUV factories in Veldhoven, the Netherlands. In our Wilton, Connecticut factory, we manufacture fully qualified modules and sensors for our different systems. In our Linkou factory in Taiwan, we build the reticle handler and YieldStar metrology systems, as well as refurbish and upgrade mature systems. We also produce lithography light sources at our Cymer Factory in San Diego, and our HMI e-beam metrology and inspection tools in Tainan, Taiwan.
Want to be part of our manufacturing team? See the available jobs.
After a system is shipped to a customer, the real ‘magic’ begins. Thousands of our engineers worldwide are dedicated to a simple goal: making sure that the lithography systems at our customers’ sites are running smoothly, 24/7. Both in the field and at Global Support Centers on three continents, they aim to detect problems before they can impact production. They carefully monitor each machine’s performance and take corrective action whenever needed. In the rare case that a machine goes ‘down’, our Customer Support engineers spring into action and work together around the clock to get it back up and running as fast as possible.
Customer Support is vital to our success. The department employs around 5,000 people in multiple sites across the world, and our Customer Support engineers often get to travel frequently.
The three regional hubs of our Global Support Center, located in Europe (Veldhoven, the Netherlands), Asia (Linkou, Taiwan) and North America (Chandler, US), offer third-line support around the clock. They are assisted by the central Customer Support office in Veldhoven, which specializes in logistics, engineering (technical solutions and training) and application support (analyzing and optimizing customer processes).
Unlike many customer service departments at other companies, having a technical background is a necessity at ASML Customer Support, because our technology is often so advanced that our employees may be the only ones who understand it and know how to use it.
Want to be part of our customer support team? See the available jobs.
Download ASML's organizational chart below
Although they may not come into daily contact with a machine’s design, manufacturing or upkeep, our colleagues in corporate functions enable the company to run smoothly.